The Role of Artificial Intelligence in  Strengthening the Resilience of Small and  Medium-Sized Enterprises

Milena Šović; Jovana Gardašević

Authors

Milena Šović Faculty of Economics and Engineering Management "FIMEK", Novi Sad, (Serbia) https://orcid.org/0009-0009-5774-5672
Jovana Gardašević Faculty of Economics and Engineering Management "FIMEK", Novi Sad, (Serbia)

Keywords:

artificial intelligence, resilience, small and medium-sized enterprises, intelligent systems

Abstract

The aim of this paper is to explore the role of artificial intelligence in strengthening the resilience of small and medium-sized enterprises (SMEs). As SMEs face increasing challenges from global crises, market disruptions and technological change, their ability to adapt and recover, i.e. their resilience, has become a critical factor for sustainability and competitiveness. This study analyses how AI technologies can improve strategic decision-making, operational flexibility and risk management in SMEs. The paper identifies key areas where artificial intelligence contributes to resilience, outlines barriers to adoption, and provides policy and management recommendations.

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