Resilience of Healthcare Organizations During the Pandemic

Abstract

The Covid-19 pandemic affected every aspect of life and at the same time affected the capacity of the health
system. That is why it is important to investigate the appropriate mechanisms, operational stability and
resilience of healthcare organizations that form the backbone of a country's healthcare system. Its integral
part is made up of healthcare workers. Without them, the system would not exist. They provide medical services to patients and are a key point. The resilience of the system depends on investments in the infrastructure of healthcare organizations, the motivation of human resources in healthcare, their management and the ability to adapt to meet needs in normal conditions, and especially in pandemic ones. During the Covid-19 pandemic, hardly any system has resisted the difficult and inhumane situations it brought with it. That is why the state of a country must establish models for the resilience of the health care system. Their definition is based on an assessment of the capacities of health actors and institutions that must be prepared for an unpredictable shock from emergency situations. It is important to establish a proactive system in the provision of healthcare. During the pandemic, Serbia invested heavily in additional capacities and companies only helped the population and the medical system. Medical staff played the most important role in the overall functioning of the healthcare system.